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Return and Refund Policy

At Mad Colours, operated by Metaford Info Solutions Private Limited, we are dedicated to providing a smooth and hassle-free shopping experience. In this policy, the terms “we,” “us,” and “our” refer to Metaford Info Solutions Private Limited, while “you,” “your,” and “user” refer to our valued customers. By placing an order on our website, you agree to the terms and conditions outlined below regarding returns and refunds. If you need to send an item back, the return guidelines are explained clearly for your reference.

Eligibility for Returns

  • Items must be unused, unwashed, and returned in their original condition with all tags, labels, and packaging intact.
  • All tags, labels, and boxes must be included in their original form.
  • Products that show signs of wear, cleaning, or alteration are not eligible for return.
  • Return requests must be raised within 48 hours from the date of delivery. To begin the return process, please contact our customer service team within this period.
  • Items that do not meet these conditions will not be accepted for return.

How to Initiate a Return

Send an email with your return request, including your Order ID and the reason for return, to metafordinfosolutionspvtltd@gmail.com.
If the product is damaged, defective, or incorrect, please attach clear photographs showing the issue to help us process the request faster.
After your return request is approved, you will receive instructions outlining the return process.

We reserve the right to decline return requests that do not comply with our return guidelines.

Refund Process & Timeline

Once the returned item is received, it will be inspected to confirm that it meets the return conditions. You will be informed whether your refund request is approved or rejected. If approved, the refund will be credited to your original payment method within 5–7 business days. A confirmation email will be sent once the refund is completed.

Partial Refund Guidelines

If an item only partially meets the return requirements, such as in cases of minor damage or missing packaging, a partial refund may be issued at our discretion.

Damaged, Defective, or Wrong Product

If you receive an item that is damaged, defective, or different from what was ordered, please submit a return request within 48 hours of delivery. Clear photos or videos of the issue should be shared with us via email to enable prompt resolution.

Need Assistance?

For any questions or assistance related to returns or refunds, please contact our customer support team at metafordinfosolutionspvtltd@gmail.com.

Thank you for choosing Mad Colours. We truly value your trust and are committed to ensuring your experience with us remains exceptional.

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